Support
Archivist Sort · email only
Inbox: contact@centennialdefense.systems
Same address already printed on the live home page, Terms, Privacy, and download page. Security reports use this inbox too — see /.well-known/security.txt.
No published response-time SLA. Email is read by the founder. There is no ticket queue on this page and no hour-count we will invent. If you need a refund, the live policy is the Terms 14-day window from purchase — you never need to share drive contents.
What to include
- macOS version.
- Archivist Sort version (Help / about, or the DMG you installed).
- Whether the app was launched from the notarized DMG.
- What screen failed.
- The exact error message.
- Redacted screenshots if useful.
I downloaded but have not paid
Scan and plan are free — you do not need a licence to be supported. Problems with scanning or planning are handled the same as paid ones. When you write in, include:
- macOS version.
- Archivist Sort version (Help / about, or the DMG you installed).
- Whether the app was launched from the notarized DMG.
- What screen failed.
- The exact error message.
Do not send
- Passwords, private keys, API tokens.
- Full drive exports or private archives.
- Unredacted volume names or paths from systems that are not yours.
Refunds
Refunds apply to the paid execute licence only. Restates the live Terms — not a new window: 14 days from purchase. Refunds are issued when you cannot run the app on a supported Mac, or the app materially fails to perform the described local workflow. Requests never require sharing private drive contents.
Checkout is Stripe. Reply to your purchase receipt or email the address above with the Stripe receipt / payment email so the founder can find the charge.
Verify the binary yourself
SHA-256 and Gatekeeper commands live on the home page and the post-purchase download page. Support can confirm a hash; it will not ask you to skip verification.